Terms & Conditions


All programme bookings must be confirmed in writing by an authorised representative of the company and/or delegate (referred to as Client herein) prior to the commencement of the programme.

Where the Client issues a purchase order with terms and conditions at variance with the terms and conditions herein the Client shall acknowledge and agree that such purchase order shall not apply, and such purchase order will only be accepted by SCQUARE International Limited (SIL) for the purpose of validating our invoice.

Where no signed contract is returned by the Client to SIL then it will be considered that the Client has de facto accepted, and will be bound by, all the provisions of this agreement, including cancellation charges and Copyright protection.

Fees, Charges and Expenses

Programme fees are for tuition and know-how.

Private Programmes (SCQuARE Virtual Training; SCQuARE Closed Training; SCQuARE Strategy Into Action; interACT High Impact Communications; SCQuARE On-Boarding; SCQuARE for Sales; BREAKER)

We reserve the right to withdraw from programmes for which no signed contract or valid authorisation has been received prior to commencement of the event. SIL shall be reimbursed at cost for all expenses in respect of travel (air and/other), accommodation, subsistence and other expenses wholly and necessarily incurred in connection with the provision of the services. SIL shall use reasonable endeavours to ensure that travel and subsistence expenses are reasonable and are kept to a minimum. All air travel will be in business class except when flight time is less than three hours from the UK when it will be in economy class.

Public Programmes (SCQuARE Virtual Open; SCQuARE Open; BREAKER Open)

Delegates for whom fees have not been received may be prevented from attending the programme.

Internet platform for delivery of services

SCQuARE International provides ‘Zoom’ or ‘MS Teams’ connection for all programmes, or a client’s preferred system if required. Any costs associated with using a client-chosen platform that is not Zoom or MS Teams must be undertaken by the client.

Although we do all that we can to ensure the best quality of connection by consultants, audio and visuals, SIL is unable to take responsibility for poor internet connection outside of our control. If this impedes our delivery during a scheduled training session we will reschedule at no additional cost to the client.


All cancellations after written confirmation are chargeable, as follows:

  • For Public Programmes the full programme fee is payable for cancellations made within four weeks prior to the programme start date.
  • For all Private Programmes – 50% of the programme fee is payable for cancellations made within eight to four weeks prior to the programme start date; and the full programme fee is payable for cancellations made within four weeks prior to the programme start date.
  • All other cancellations will be subject to a 15% administration fee.

Substitute delegates are preferred to cancellation and will be accepted at any time, at no charge.

Cancellations should be notified to SIL immediately after they are known, by email or by telephone, and confirmed by letter.

Payment Terms

Terms are 30-days from date of invoice. A charge of 5% above the prevailing Bank of England base rate will be charged on unpaid balances.

Participation, Materials and Equipment

All delegates are sent a programme synopsis. Unless stated otherwise, all programmes are conducted in English and participants must be fluent in reading and expressing themselves in English. The programmes are challenging and will involve hard work. Delegates who behave in a way which disrupts the programme or other delegates may be asked to leave the programme, without refund.


All rights are reserved. All programme materials, the concept, logos, know-how and the SCQuARE mnemonic are the copyright of SIL, and may not be reproduced, stored, communicated, taught or transmitted in any form, or by any means, electronically, mechanically or otherwise, in whole or in part, without the prior written permission of the copyright holder.

The Client agrees not to copy such materials, and the Client is responsible for ensuring that delegates are aware of the rights vested in these items.

Loss and Liability

Delegates have sole responsibility for their personal belongings and SIL cannot accept any liability for any loss.

SIL shall not be liable for any failure to perform its duties due to death, illness, accident, third party default or for any reason outside its reasonable control.



 The SCQUARE INTERNATIONAL LIMITED (SIL) iSCQuARE Terms & Conditions are made between you, the customer (” Customer” or “you”)

SIL has agreed to provide, and the Customer has agreed to take and pay for the SIL’s service iSCQuARE subject to the terms and conditions of this agreement. SIL has developed the online application, iSCQuARE for use with SIL’s development methodologies and makes it available to customers via the internet in return for payment of a subscription fee.

Definitions and Interpretation

In this Agreement, unless the context otherwise requires, the following expressions have the following meaning:

“Authorised Usage Restrictions”

This means any limitations on the number of projects carried out by or on behalf of the Customer within a Subscription Period;

“Authorised User”

Those staff, sub-contractors or agents of the Customer who are authorised by the Customer to access the Services initially limited to the numbers set out in the iSCQuARE Corporate Contract and in respect of whom a User Subscription has been purchased by the Customer;

“Confidential Information”

This shall mean all information, in whatever form, disclosed, made available by, or otherwise emanating from a party in connection with this agreement. The Confidential Information of SIL includes all Service Content and all methodologies, concepts, and screen images used in iSCQuARE. The Confidential Information of the Customer includes all User Content.

Confidential Information shall not include information which: at the time of disclosure is in the public domain; 2) after disclosure becomes part of the public domain otherwise than by breach by the Service Provider of the provisions of the Agreement;) was already in the possession of the recipient at the time of disclosure; was received by a party after disclosure from a third party who was not required to hold it in confidence; or is trivial and/or obvious.

“User Content ”

This means any Content inputted by the Customer for the purposes of using iSCQuARE: including all Customer Data; any text, graphics, logos, icons, images, audio clips, video clips, page layouts, underlying code and software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of iSCQuARE.

“Effective Date”

This means the date, specified on the contract overleaf on which this Agreement comes into effect and will be the reference date for annual renewals;

Intellectual Property Rights”

All intellectual and industrial property rights, including patents, rights in registered and unregistered trademarks (including domain names), rights in registered and unregistered designs, utility models, trade or business names, confidential information, know-how, database rights, topography rights, passing-off rights, and copyright (including moral rights), performer protection rights or other industrial, intellectual or commercial rights (including rights in any invention, discovery or process), and applications for registration of any of the foregoing, and the right to apply therefore, in each case in any part of the world.

1.      The Customer’s Obligations

The Customer shall:

1.1 Be the sole authorised user of iSCQuARE and use it in accordance with this Agreement; and any relevant law, regulation, or other applicable instruments in their particular jurisdiction only use iSCQuARE for legal purposes in connection with the Customers business. SIL accepts no liability for the use of iSCQuARE other than as permitted under this Agreement.

1.2 Not engage in any conduct that may disrupt the provision of iSCQuARE by SIL. Subject to any express agreement to the contrary, the Customer may not reproduce, copy, duplicate, trade, or resell iSCQuARE.

1.3 Not download, convert, reverse engineer, reproduce copy, distribute, store, reproduce, trade, resell, or in any other fashion re-use all or any part of the iSCQuARE, (or attempt to do so).

1.4 Represent and warrant that it has the authority to enter into this Agreement, to use iSCQuARE, and to perform any and all acts as may be necessary under this Agreement.

1.5 Ensure that iSCQuARE is only accessed through the normal means for which rights of access are provided by SIL.

2. Restrictions on the use of iSCQuARE and User Content

The Customer shall own all rights, title, and interest in and to all Customer Data and the Customer shall have sole responsibility for the legality, reliability, integrity, accuracy, and quality of the Customer Data.

The Customer is solely responsible for all Content that is submitted or created. When using iSCQuARE, the Customer shall not submit User Content that is unlawful or otherwise objectionable. This includes, but is not limited to, User Content that is abusive, threatening, harassing, defamatory or fraudulent; or is intended to promote or incite violence; or may contain viruses or any other software or instructions that may damage or disrupt other software, computer hardware or communications networks; post links to other websites containing any of the above types of Content; engage in any form of commercial advertising. This does not prohibit references to businesses for non-promotional purposes including references where advertising may be incidental; impersonate other people, particularly employees and representatives of SIL, of SIL or their respective affiliates; use iSCQuARE for unauthorised mass-communication such as “spam” or “junk mail”.

SIL has the right, but not the obligation, to pre- or post-screen User Content submitted or created by the Customer and may flag or filter any User Content that it deems inappropriate.

2.2 If any User Content is found to be in breach of this Agreement, SIL reserves the right to remove it without notice and may, at its sole discretion, terminate the Customer’s access to iSCQuARE.

2.3 The Customer warrants and represents that it is the author of all User Content and/or that it or they have/have acquired all of the appropriate rights and/or permissions to use the User Content in this fashion. SIL accepts no responsibility or liability for any infringement of any Intellectual Property Rights or any other rights of any third party by such User Content. If there is any demand, threat, claim, or action alleging that any User Content infringes any Intellectual Property Right or any other right belonging to a third party the Customer shall indemnify and keep indemnified SIL from and against all losses, damages, compensation, liabilities, costs, and expenses (including legal expenses) paid, suffered or incurred by SIL arising out of or in connection therewith.

3.  Limitation of Liability

3.1 Nothing in this Agreement excludes or limits the liability of SIL for: death or personal injury caused by its or its personnel’s negligence if, in the case of personnel, they were acting in the course of their employment; any fraud or fraudulent misrepresentation made by it upon which the other party relied; and any other liability that cannot lawfully be limited or excluded.

SIL’s aggregate liability to the Customer in a Subscription Period in respect of all claims, whether in contract, negligence (or another tort), breach of statutory duty, misrepresentation, restitution, or otherwise, arising under, in connection with or in relation to the performance or contemplated performance of this Agreement (including the availability or non-availability of the Services) shall not exceed the Subscription Fees payable by the Customer for the Subscription Period during which circumstances giving rise to the claim arose.

In any event, SIL shall not be liable in contract, negligence (or other tort), breach of statutory duty, misrepresentation, and restitution or otherwise, for any of the following types of loss, whether direct or indirect, and whether or not the possibility of such loss or damage was notified to SIL:

loss of profit, loss of business, depletion of goodwill or similar losses, or pure economic loss; any special, indirect, or consequential loss, costs, damages, charges, or expenses.

3.2 SIL’s obligations regarding the standards for and quality of iSCQuARE are only as set out in the express terms of this Agreement. All other duties, warranties, conditions, terms, and liabilities in respect of the quality of iSCQuARE that are imposed on the Service Provider by law (including without limitation terms implied by statute, common law, or otherwise) are excluded except to the extent such exclusion is prohibited or limited by law.

4. iSCQuARE Use Outcomes

iSCQuARE is based on the theory of SCQuARE and successful use depends on the manner of use by the Customer. The Customer is entirely responsible for the outcomes and results achieved and decisions made, or steps taken based on the use of iSCQuARE and no outcomes or results shall be treated as recommendations or advice of SIL. SIL does not guarantee any specific outcomes or results and shall have no liability for any such matters or for any reliance on any Service Materials. No part of iSCQuARE is intended to be or shall constitute advice.

5.  Confidentiality

5.1 Each party shall at all times take all reasonable steps to keep the Confidential Information of the other, confidential. Unless it has the prior written agreement of the disclosing party, the other party shall not: disclose or make available the discloser’s Confidential Information to any person, or other entity; copy, reduce to writing, or otherwise record the Confidential Information, except as strictly necessary for the performance of this Agreement; or use or exploit the Confidential Information in any way except as strictly necessary in the performance of this Agreement.

5.2 Nothing in this Agreement shall prevent SIL from disclosing the Customer’s or any Confidential Information: to those of its officers and employees reasonably required to have the same in order for SIL to perform its obligations under this Agreement provided that SIL shall procure that such officers and employees comply with the provisions of this clause; to its solicitors, accountants, surveyors, insurers and other professional advisors who require access to the Confidential Information; and as is required to be disclosed by SIL by an order of any court of competent jurisdiction or in connection with any proceedings of any such court or otherwise by force of law or regulation having the force of law or the rules of any regulatory authority.

5.3 Each party shall on demand and on termination, surrender to the other all documents, notes, and memoranda relating to Confidential Information of the other in its possession or in the possession of the Customer, save to the extent that is reasonable to enable SIL to retain evidence of its proper performance of this Agreement.

6.  Data Protection

6.1 Each party shall, in performing its obligations under the Agreement comply with its obligations under the General Data Protection Regulation ((EU) 2016/679) (GDPR)

6.2 If, during the provision of iSCQuARE, SIL is required to process personal data, it shall do so as a data processor, on behalf of the Customer, as data controller. The terms “process”, “personal data”, “data processor” and “data controller” shall have the meanings ascribed to them by the GDPR.

6.3 The Customer agrees that SIL may appoint third-party suppliers to provide services in relation to iSCQuARE, such as hosting and support, and that such third parties may have access to personal data stored on iSCQuARE.

6.4 SIL shall put in place written agreements with its appointed service providers to protect the security of all personal data

6.5 The Customer shall ensure that it has all necessary consents and authorisations for SIL and its contractors to process personal data in the manner envisaged in the Agreement. The hosting of iSCQuARE and associated services may involve personal data being accessed from or transferred to territories outside of the UK and outside the European Economic Area. The Customer consents to such access and/or transfer.

6.6 SIL is only authorised to process personal data of the Customer to perform the Services and will make no independent use of such personal data and shall ensure its contractors comply with this provision.

7.  Availability of iSCQuARE

iSCQuARE, its associated Website, and the Services are provided “as is” and on an “as available” basis. SIL gives no warranty that the Website or the Services will be fully available or free of defects and/or faults. To the maximum extent permitted by law SIL provides no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.

7.1 Without affecting the general nature of the above clause, SIL accepts no liability for any disruption or non-availability of the Website or the Services resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

7.2 SIL will use reasonable commercial endeavours to rectify access problems experienced by Authorised Users.

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